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430 X1980 CLIENT SUPPORT 1

Client Support

We’re here to help. In this section, you can find the answers to the most frequently-asked questions regarding our online and in-boutique services.

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Where do you ship to?

We deliver the products to the delivery address specified when ordering.

We deliver to the following countries: Mainland China ONLY

Any delivery address located outside of Mainland China will be refused during the ordering procedure.

For other countries, please contact our Client Service.

How long does delivery take?

Delivery terms and conditions are displayed under the 'delivery and returns' section on each product page.

What are the shipping costs?

We offer standard shipping for all products.

Shipping information is displayed on the product page and during the checkout process.

I placed an order online. Can I modify the delivery address?

We invite you to contact our Client Service as soon as possible. Once the parcel has been shipped, it will no longer be possible to modify the delivery address.

I received my online order and the product is damaged. How should I proceed?

Delvaux pays particular attention when preparing each order to ensure the product is delivered in new condition.

If for any reason you have received a product with a defect or damage, please contact our Client Service as soon as possible.

How will my order be packaged?

We take great care in preparing your order. Our bags and accessories are always delivered in their protective dustbag and accompanied by their certificate of authenticity and care instructions. They will be sent to you in an elegant box decorated with a ribbon. This refined box is then placed in a neutral parcel to keep it safe until your precious companion is in your hands.

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The Oldest Fine Leather Goods House in the World.

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